Insert fine/formal dining restaurant service techniques into a banquet setting serving 150 – 300 guests and you get a new standard for banquet service. Imagine every guest greeted and pampered as if it was their event being hosted. Every server’s uniform pressed, crisp, clean and shined. Every server well groomed. Every server presenting food and beverages to you and your guests with a service finesse, grace and style that makes him feel like a King and her feel like a Queen. The service staff delivering the meals with perfect synchronization at each table. Coffee and desserts served to guests in a fashion rarely seen in banquet service. Servers that have a passion for service.
This is what I witness at every event served by the Crown Servers of Steven Becker Fine Dining. I want to give the guests something special, something different, something they have not experienced. The Crown Service is a form of entertainment. It’s an elegant style of service. It’s an added dimension to service that gives the guest a unique and memorable dining experience. When we perform special presentations to head tables at weddings or VIP tables at other events, the enjoyment I receive seeing the guests’ responses; the look on their faces and reaction, (many times an applause), is fuel that keeps Crown Servers happy with their jobs. Passionate about this business from the “git go”, this feedback is food for the service soul.
I have seen banquet service many times, in many places. None have the style, grace and finesse of the Crown Service. Not only with the look of the server, but also the service techniques employed to deliver food and beverages, clear tables, articulate with guests, interface with guests, answering questions and helping them in any way possible. Our guests feel SERVED when attending a Steven Becker Fine Dining event.
All of this service ideology and technique of Crown Service results in a “Service with a Style”. At the end of the day, when a bride and mom hug me and say, “This was much more than I could have expected,” …  I sit back, relax… and smile. On to the next event!!!
It is in my contention that service extended to customers and guests at fast food, casual, semiformal, formal/fine dining restaurants and at banquet facilities all differ. The one common effect or end result that must be prevalent in all of these services is; MAKE THE CUSTOMERS’ / GUESTS’ EXPERIENCE OUTSTANDING.
Alan C. Sevier, Banquet & Service Manager, Steven Becker Fine Dining Companies